Privacy Policy

Letiva.uk (“Letiva”, “we”) is the controller of the personal data described in this policy. We handle it in line with the UK General Data Protection Regulation and the Data Protection Act 2018. You can reach us about anything in this policy at hello@letiva.uk.

• Account details — your name, email address, phone number, role and profile photo.
• Listing information — property addresses, descriptions, photos, rent and room availability.
• Activity — viewings you book or host, messages, waitlist requests, saved listings and maintenance requests.
• Tenancy records — tenants, agreements and compliance documents that landlords and agents choose to upload.
• Usage data — listing views and shares, used to give landlords performance statistics, and basic technical logs that keep the service secure.

• to run your account and show your listings to people searching for a home;
• to arrange viewings and pass messages between renters, landlords and agents;
• to tell you when a let property or room you asked about becomes available;
• to keep Letiva secure, prevent fraud and meet our legal obligations.

We rely on the contract with you, our legitimate interest in running a safe and useful service, your consent (which you can withdraw at any time) and legal obligations. We do not sell your personal data.

When you book a viewing, message a host or join a waitlist, the landlord or agent for that listing can see the details needed to respond to you. We also use trusted providers to run the service, including hosting and database infrastructure, place search (Google Maps Platform), map images (OpenStreetMap and CARTO) and email delivery.

These providers process data only on our instructions. Where data leaves the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement.

We keep account data for as long as your account is open. When you close it, we delete or anonymise your data within a reasonable period, except for records we must keep by law — for example tenancy and financial records, which may be held for up to six years.

You have the right to:

• access a copy of your personal data;
• ask us to correct or delete it;
• object to, or ask us to restrict, how we use it;
• receive your data in a portable format.

Email hello@letiva.uk to make a request. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

We use a small number of cookies and similar storage to keep you signed in and remember your preferences. Our Cookie Policy lists them.

We will update this page when our practices change and tell you about any significant changes before they take effect.